Incidents and maintenance reported on status page for absentify GmbH https://status.absentify.com/ https://d1lppblt9t2x15.cloudfront.net/logos/e36a7f32047413b6daeba72136b386bd.png https://status.absentify.com/ en https://status.absentify.com/incident/861843 Tue, 31 Mar 2026 19:29:21 -0000 https://status.absentify.com/incident/861843#f964ed43ac224c2691aabb17156a2a8b96808c95e337371fec9f39b10f47f6a8 Incident Resolved. All problematic database queries have been identified and replaced with optimized alternatives. Enhanced monitoring has been deployed to detect performance degradation earlier. No further action required. https://status.absentify.com/incident/861843 Tue, 31 Mar 2026 19:29:12 -0000 https://status.absentify.com/incident/861843#6b77587601377ff50d513b2a31e0a93e87a9874750442a04a9e044b455503a04 Incident On March 30 and March 31, 2026, absentify experienced two periods of degraded performance. **Incident 1:** March 30, approximately 07:00–10:00 UTC (~3 hours) **Incident 2:** March 31, approximately 07:00–08:00 UTC (~1 hour) **What caused it** A recent software update introduced a database query that turned out to be significantly more resource-intensive than expected due to a bug in a third-party library we use. Under peak morning traffic (European business hours), this query consumed excessive database resources, causing slow response times across all application features. After resolving the first incident, we re-introduced a limited version of the problematic query, believing the reduced scope would be safe. This assumption proved incorrect, and the issue recurred the following morning under similar traffic conditions. **Was any data lost?** No. No data was lost or compromised during either incident. The issue was purely related to performance and availability. **What we did to fix it** - Immediate fix: We identified and removed the problematic query within hours of each incident, restoring normal performance. - Comprehensive review: We conducted a full review of our codebase and replaced all instances of the problematic query pattern with optimized alternatives. - Improved monitoring: We enhanced our alerting system to detect similar issues earlier and ensure notifications are properly delivered to our operations team. - Prevention measures: We implemented safeguards to prevent this type of query from being reintroduced in future updates. **Our commitment** We sincerely apologize for the inconvenience caused by these disruptions. We understand that you rely on absentify for your day-to-day operations, and we take service availability very seriously. The measures we have implemented address both the immediate cause and the systemic factors that allowed this issue to occur. We are confident these changes will prevent similar incidents in the future. **Questions or concerns?** If you have any questions about this incident or need further information, please contact our support team at support@absentify.com https://status.absentify.com/maintenance/767997 Mon, 17 Nov 2025 22:51:11 -0000 https://status.absentify.com/incident/767997#ec9bafa2edf9cd763b6d1fa1e4a9863d8cacb96e231d093ca4f3082f5df8d307 Maintenance Unfortunately, there have been problems with the DNS upgrade, and we have to reset the entire firewall. We are very sorry about this. We are already working with Microsoft on the issue. All data is secure. https://status.absentify.com/incident/405333 Mon, 29 Jul 2024 04:35:00 -0000 https://status.absentify.com/incident/405333#9cdb580e0fe55f1fbd40b7992553eff5a2da367ec4425e0a0c80c8aaf418d655 Incident We are currently experiencing sporadic connectivity issues with the Absentify app. These disruptions result in the app being unable to establish connections with other services, causing repeated outages. Our team is working diligently to identify the cause and implement a solution. https://status.absentify.com/incident/386475 Thu, 20 Jun 2024 21:09:00 -0000 https://status.absentify.com/incident/386475#79f9a1fb2047af8a2c20a1831871ea095f1d29456e0908b9f0b415f7c9fd6b1d Incident To resolve the issue of emails experiencing soft bounces when sent to Microsoft 365 recipients, we have made a change to the subdomain used for sending emails. The subdomain change has been successfully applied, and initial tests indicate that the issue has been resolved. Emails should now be delivered successfully to Microsoft 365 recipients. We are currently monitoring the situation to ensure the issue remains resolved. https://status.absentify.com/incident/386475 Wed, 19 Jun 2024 18:41:00 -0000 https://status.absentify.com/incident/386475#ec9247f12007baf5a946a0356e45369cca76d3c31a563748f60a587ef8526693 Incident The IP address change has been successfully applied, and initial tests indicate that the issue has been resolved. Emails should now be delivered successfully to Microsoft 365 recipients. We are currently monitoring the situation to ensure the issue remains resolved. https://status.absentify.com/incident/386475 Wed, 19 Jun 2024 04:01:00 -0000 https://status.absentify.com/incident/386475#3d173ea7a70aaa9010713a0f042470cdcb082aec863586e2d340c9908e69c3ed Incident Our team is actively working with Microsoft to resolve this issue. We have opened a ticket with Microsoft and the investigation is ongoing. We will keep you updated on the progress and resolution of this issue. https://status.absentify.com/incident/386475 Tue, 18 Jun 2024 12:15:00 -0000 https://status.absentify.com/incident/386475#e52e4634facf49168df0e8173a080f4c4e635429d09ae9d31078759bac342f96 Incident We would like to inform you that currently, approximately 10% of our sent emails to Microsoft 365 recipients are experiencing soft bounces. This means these emails are temporarily undeliverable. We apologize for any inconvenience this may cause. https://status.absentify.com/incident/330037 Wed, 21 Feb 2024 15:45:00 -0000 https://status.absentify.com/incident/330037#6ddc20d794c67b921862c11a47a3c5d034172f53a98534f5fa406125f012bb28 Incident Our e-mail provider has problems, we can no longer send e-mails. This concerns emails to confirm requests and support ticket emails. OutlookE-Mail invitations are not affected